ISBN: 9789353333836Format: PaperbackAuthor: Steve Chandler / Scott Richardson / Carrie Mason-DraffenPublisher: Rupa PublicationsPublished Date:
151 Quick Ideas to Deal with Difficult People
If you ever wished you could have that one formula to deal with difficult people at work, well eureka, you just found one. 151 Quick Ideas to Deal with Difficult People is a one-stop shop on how to face challenging employees and coworkers.
The extensive topics in this book deal with how to handle characters ranging from Bunglers to Backstabbers to Bullies. Few books on difficult employees, if any, offer such an extensive assortment of the characters you’re likely to encounter at work and how best to deal with them.
100 Ways to Motivate Others
Based on years of successful workshops and personal coaching programmes, Steve Chandler and Scott Richardson provide us with a user-friendly and inspirational guide for executives and managers, and those aspiring to reach their level.
100 Ways to Motivate Others provides crucial insights into communication and rapid decision-making, the importance of personal self-leadership and physical energy. It also provides exciting new methods for enrolling clients and selling to customers in service-oriented ways that leave behind the old paradigm of manipulation and persuasion.